FAQs

Questions we hear most.

Short answers about how custom orders and team stores work. Anything else: sales@7brosapparel.com.

Frequently asked questions

Ordering and design

Is there a minimum order?

It depends on the garment and the decoration method. Screen printing is priced for runs, sublimated uniforms are made per player, and embroidery works for small quantities. Tell us how many you need and we'll quote the best way to make it.

How is pricing worked out?

Every project is quoted: garment, decoration method, number of print or stitch locations, personalization and quantity. Larger quantities lower the unit price. Team-store prices are set with the organizer and shown in the store.

What do you need from me to start?

Who it's for, roughly how many, the garments you have in mind, your logo or idea (a photo is fine), and your date. Our designers build the artwork and send a proof; nothing is made until you approve it.

Who designs and who makes the apparel?

Our in-house designers create the artwork and proofs. Production is managed by our team with trusted screen-print, embroidery and sublimation partners working to our specifications, and we check every order before it goes out.

What colours can I use?

Sublimation: any colour or pattern, including gradients and all-over designs. Screen printing: solid spot colours matched to your brand. Embroidery: thread colours matched from the standard range, or specified when an exact match matters.

Which sports and organizations do you work with?

Baseball, softball, basketball, football, hockey, soccer, volleyball, track and more, plus schools, businesses, fire departments, gyms, charities and events. If it isn't listed, ask.

Timing, delivery and returns

How long does an order take?

Everything is made to order, so delivery time is production time plus shipping. Team stores produce all orders together after the store closes and show their own estimate counted from the close date. Direct orders get a production estimate in the quote, counted from proof approval.

How much is shipping, and how do I get my order?

Team-store orders show the delivery options and costs at checkout: delivery to the coach or organization, or shipping to your address with tracking by email. Direct orders are usually bulk-packed to one address, with shipping on the quote.

Can I pick up in person?

We work by email, proof and delivery rather than a walk-in storefront. Where a team store offers pickup through its organization, it is shown at checkout.

Can I return or exchange a custom item?

Because items are made to order and usually personalized, we can't accept returns or exchanges for a change of mind, a different size, or details entered incorrectly at checkout. Please check sizes, names and numbers before paying.

What if something arrives wrong or damaged?

Email sales@7brosapparel.com with your order number and photos. If an item is defective, damaged, or different from what you ordered or approved, we reprint or replace it; if we can't, we refund it. Don't send anything back unless we ask.

I ordered from a team store. Who do I contact?

Email sales@7brosapparel.com with the store name, your order number and your question. Store deadlines and delivery details are on the store page your organizer shared.

Still have a question?

Email us and a member of our team will reply. For a new project, Start a Project gets you a recommendation and a quote.