Shipping policy

Effective date: October 25, 2026

Where we ship

7Bros currently offers shipping to destinations in the United States through the shipping options available at checkout or set out in an accepted quote. Availability and charges depend on the merchandise, order and destination. Some team programs also offer coach or team distribution when that arrangement has been established for the program.

Custom production and estimated shipment timing

Many products are manufactured or decorated after an order is accepted. Production time and carrier transit time are separate. An expedited carrier option does not accelerate design approval or manufacturing unless we have explicitly agreed to that in writing.

For direct custom projects, the accepted quote or written order confirmation will state the applicable production and shipment arrangements. For team stores, ordering windows and fulfillment arrangements vary by team program: some stores collect orders until a stated deadline and then begin a combined production run, while others use different arrangements. Applicable shipment estimates or commitments for a team program are communicated before purchase, through the store, the product listing, checkout or the order confirmation. Any shipment timeframe we communicate must have a reasonable basis.

We do not promise a single shipping timeframe for every 7Bros product. If no clear shipment timeframe has been stated, applicable law may require shipment within 30 days of receiving a properly completed order. We do not treat an unspecified production period, store-closing date, or “estimated” label as permission to delay shipment indefinitely.

If we cannot ship on time

If we learn that we cannot ship within the promised timeframe, or within the timeframe otherwise required by law, we will notify affected customers as required, provide a revised shipment date when reasonably available, and explain their options to accept the delay or cancel and obtain a prompt refund. When we cannot give a new definite date, we will explain that uncertainty and the applicable cancellation options. We will not assume continued consent to repeated delays where affirmative consent is required. Where law requires cancellation and refund because the shipment cannot occur on time, we will provide it.

International production and shipping disruptions

Some 7Bros products are manufactured or decorated through our international production partners. International shipping, customs processing, transportation disruptions, geopolitical events, and other circumstances beyond our reasonable control may affect production and shipment schedules.

We make reasonable efforts to keep customers informed when significant delays occur. If we cannot ship within the applicable promised timeframe, we will provide an updated shipment estimate and explain the customer’s options, including cancellation and a refund when required by applicable law.

These circumstances do not eliminate any cancellation, refund, or other consumer rights provided by applicable law.

Delivery and order tracking

For orders shipped by carrier, delivery estimates after shipment are provided by the carrier and can change. When tracking is available, it will be provided through the applicable order communication or carrier. Please contact us if your package appears lost, arrives damaged, or is delivered incorrectly so that we can investigate and address applicable rights and remedies.

For coach or team distribution, delivery to the designated team contact and handoff to individual members are separate steps. The program’s agreed distribution arrangement will identify how participants receive their items. Please contact us about any missing or incorrect items.

Address accuracy and questions

Please verify your shipping address before placing an order. If you notice an error, email sales@7brosapparel.com promptly; we will attempt to assist, but changes may not be possible after shipment. This policy does not remove any legal rights arising from an incorrect shipment or a merchant-caused error.

For questions about a shipment or a team’s ordering schedule, email sales@7brosapparel.com and include your order number or team name.